The majority of us don’t like conflict as it makes us uncomfortable. We often try to avoid it, but what about those situations where you just can’t? Tensions can often rise, especially in the workplace which can lead to stressful relationships with your work colleagues.
So how can you resolve conflict in the workplace without it getting out of hand? Following the three steps below should help you to do just this.
The first step is to make eye contact when talking to your colleagues. This helps to instil a sense of respect and trust. Also if you find that a colleague continually interrupts you make sure to look them in the eye and regulate your breathing to demonstrate patients, this helps you to avoid making eye contact which is intimidating or threatening.
Secondly, make sure to listen. It is all too easy to misinterpret what is being said. It is very easy to jump into a conversation to get our opinions out, but instead it is better to take a moment to prepare what you are going to say rather than saying something that you will later regret.
Lastly it is very easy to get annoyed with the person you have a conflict with, but try your best not too get too emotional and instead try to feel some empathy for the person. After all, you are both passionate about the same subject which is why you are having the conflict in the first place. Seeing another person’s point of view can help you to resolve your issues.
If you follow these three steps you should be able to help resolve conflict in your work environment.